Refund policy

At agjj.us, we want you to be completely satisfied with your purchase. If you are not completely satisfied, we are happy to offer returns and exchanges according to the following policy:

1. Return Eligibility You can request a return within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • All accessories, tags, and accompanying materials must be returned.

  • Proof of purchase (order number or receipt) must be provided. Items that do not meet the above conditions may not be eligible for a refund.

2. Non-Returnable Items The following items are non-returnable:

  • Items marked "Final Sale".

  • Items used or damaged due to customer use.

  • Personal care or hygiene products (if opened).

  • Any item returned more than 30 days after receipt.

3. Exchanges We only offer exchanges in the following situations:

  • Defective product.

  • Product damaged in transit.

  • Incorrect product received. If you need an exchange, please contact us within 7 days of receipt.

4. Return Process To return an item, please follow these steps:

  • Contact our customer service team at: support@agjj.us.

  • Provide your order number and reason for return.

  • Our team will provide return instructions and the return address.

  • Send the item back using a trackable logistics service. Returned items without prior contacting us may not be accepted.

Return Address: 7308 Northwest 119th Street Oklahoma City Oklahoma 73162 United States

5. Return Shipping Costs Unless the goods are defective, damaged, or the wrong item was sent, the customer is responsible for the return shipping costs. Original shipping costs are non-refundable. If the return is due to our error (wrong item sent or defective goods), we will cover the return shipping costs.

6. Refund After receiving and inspecting your return, we will notify you whether your refund request has been approved.

  • If approved, the refund will be returned to your original payment account.

  • Processing time is typically 7 business days.

  • Please note that your bank or payment service provider may require additional time to process the refund.

7. Refund Delay or Omission If you haven't received your refund:

  • Please check your bank account again.

  • Please contact your credit card company.

  • Please contact your bank. If you have completed the above steps but still haven't received your refund, please contact us at: support@agjj.us.

8. Damaged or Incorrect Goods If you received damaged, defective, or incorrect goods, please contact us within 7 days of receiving the goods and provide the following information:

  • Your order number.

  • Photos of the goods and packaging. We will arrange a replacement or refund as soon as possible.

9. Contact Us If you have any questions about returns or exchanges, please contact us: Email: support@agjj.us Response Time: Within 24-48 hours